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Shipping & Returns

Shipping Policy

At Veracity, we believe in delivering your order as quickly as possible. That's why we offer free shipping on all orders above $50. For orders below $50, we charge a flat shipping fee of $5. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page, you'll see your item description, price and delivery timing. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. We make every effort to process and ship your order within 2-3 business days of the order being placed. Once your order has shipped, we will send you an email containing your shipping tracking number, allowing you to track your shipment in real time.

Return & Exchange Policy

At Veracity, we want you to be completely satisfied with your purchase. If you are not, simply return the items in their original condition within 30 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item for a different size/color, if preferred. Please note: - The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. - The cost of returning the item to us is your responsibility. - The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery. - Unfortunately, we cannot refund or exchange pierced earrings or underwear for hygiene reasons. - We'll email you once we've received your return, letting you know whether your refund has been processed or not. Refunds will be credited to your original method of payment and will exclude delivery charges.

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